Privacy Policy

Last updated: January 19, 2026

This Privacy Notice for Ruby Hospital Private Limited (“we”, “us”, or “our”)
describes how and why we may collect, store, use, and share your personal information when you
use our services (“Services”), including our mobile application and related activities.

If you do not agree with our policies and practices, please do not use our Services.
For questions, contact us at
ruby@rubyhospital.com.

SUMMARY OF KEY POINTS

• Personal Information: We collect information you voluntarily provide.
• Sensitive Information: Health data may be processed with consent or as permitted by law.
• Third Parties: We do not collect information from third parties.
• Processing: Used to provide, improve, and secure our Services.
• Security: We implement reasonable technical and organisational safeguards.
• Your Rights: Rights vary based on location and applicable laws.

TABLE OF CONTENTS

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. Legal Bases for Processing
4. Sharing of Information
5. International Transfers
6. Data Retention
7. Data Security
8. Information From Minors
9. Privacy Rights
10. Do-Not-Track Controls
11. US Resident Privacy Rights
12. Policy Updates
13. Contact Information
14. Review, Update, or Delete Data

1. WHAT INFORMATION DO WE COLLECT?

In Short:

We collect personal information that you voluntarily provide to us.

Personal Information Provided by You

• Email address
• Phone number
• Name
• Job title
• Username and password
• Contact and authentication data

Sensitive Information

We may process health-related data with your consent or as permitted by law.

Application Data

• Device information (ID, model, OS)
• IP address and network data
• Camera, microphone, and storage access (with permission)
• Push notification preferences

2. HOW DO WE PROCESS YOUR INFORMATION?

• Account creation and authentication
• Service delivery
• Customer support
• Administrative communications
• Feedback collection
• Security and fraud prevention
• Protection of vital interests

3. LEGAL BASES FOR PROCESSING

We process personal information only when legally permitted, including:

• Consent
• Contractual necessity
• Legitimate interests
• Legal obligations
• Vital interests

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share information during business transfers such as mergers or acquisitions.

5. INTERNATIONAL DATA TRANSFERS

Your information may be stored or processed in countries other than your own, with safeguards
applied in accordance with applicable laws.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only as long as necessary for the purposes outlined or as required by law.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable technical and organisational security measures, though no system is 100% secure.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from individuals under 18 years of age.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights to access, correct, delete, or restrict processing
of your personal information.

10. DO-NOT-TRACK CONTROLS

We currently do not respond to Do-Not-Track browser signals.

11. US STATE PRIVACY RIGHTS

12. POLICY UPDATES

We may update this Privacy Notice periodically. The revised date will be indicated at the top.

13. CONTACT US

Email: ruby@rubyhospital.com

Ruby Hospital Private Limited
Ruby General Hospital
576 Anandapur, EM Bypass,
Kasba Golpark, Kolkata – 700107, India

14. REVIEW, UPDATE, OR DELETE YOUR DATA

You may request access, correction, or deletion of your personal data by contacting us at
ruby@rubyhospital.com.