When admitting your patient at Ruby General Hospital for the first time, it is important for you to observe certain rules and regulations for the smooth functioning of routine activities and to enable us to deliver the best possible treatment to you/your patient.
Patients are admitted on both planned admissions as well as emergency admissions. Patient is first taken to the emergency, after assessing the condition and administering emergency medicines/treatment patient is shifted to Ward/Room/ICCU/ITU. It is expected from patient relatives to complete the formalities at the admission counter. Patient’s relative/ Guardian should provide only right information and any earlier medical history/reports should be made available to the hospital authorities. One/two persons from the family may accompany the patient to Ward/Room/ICCU/ITU. All personal belonging of the patients should be taken by patients relative/ guardian at the time of admission or while shifting the patient to the Ward. Hospital authorities should not be held responsible for any loss/theft of personal belonging.
In case you need to meet with the concerned doctor under whom your patient is admitted, please contact the PRO at the reception or the respective ward.
ICU/ITU bed charge includes Accommodation Charges, Nursing, Medical Service, Diet, Pulse Oxymeter. Equipments & ancillary charges, drugs, consumables, consultant fees, oxygen, etc. will be charged extra.
Intermediate bill can be obtained from Reception between 5.00 P.M. and 6.00 P.M. Detailed break – up can only be given at the time of final billing. For any query P.R.O. at Reception / Sr. Manager Front Office / DGM Operations/ Chief General Manager Operations may be contacted. The list of charges of various services / items is available at Reception.
All refunds are made by cash / NEFT / Cheque between 12 Noon to 2.00 P.M. only from accounts department on weekdays except holidays.
Up to 12 Noon, 1 day is counted. If the patient is not discharged within 12 Noon, additional one day is counted.
Patient will be discharged between 8 am and 8.30 am on weekdays and between 9.30 am and 10 am on SUNDAY/HOLIDAY.
These are to be bought by the patient relatives from our hospital pharmacy (except for patients in Enclave ward / Executive Ward where everything is supplied by hospital) against the online requisition which is directly sent from the ward to the pharmacy. Medicines /consumables/ disposables used in operation are provided by the hospital. In Emergency cases, hospital may provide medicines, etc. and it is expected from the patient relatives to buy and replenish these within 12 hours.
For critical patient, 2 male family members may be allowed to stay in the hospital complex over night if required. A written permission should be obtained before 5.00 pm on the day of stay. No patient relative will be allowed to stay in the hospital complex after 8.00 pm. Patient relatives are not allowed to play cards or lie down within the hospital complex during the day or night. Hospital is not responsible for safety of luggage and belongings of patient/ patient relatives.
Assistance from private attendant if required by patient may be communicated to Nursing Superintendent’s Office in the form of a written application. Application may be submitted by 4.00 p.m. at NS’s office every day. Private Sisters are availed depending on the availability and are billed accordingly.
NNo commitment can be made regarding Expenses. However, provisional estimates will be provided from time to time. To collect the estimates please contact Sr. Manager- Front Office.
‘NO TIPS’ should be given to any attendant of the hospital.
98311 79175
ruby@rubyhospital.com
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