Patient’s Right and Responsibility

Patient’s Right

• Every patient has the right to considerate and respectful care.
• Every patient has the right to obtain information about his diagnosis, treatment and prognosis.
• Patients have the right to know the names and discipline of all the doctors involved directly in their care.
• Patients and their families have the right to information on expected costs of treatment. Only few persons are entrusted with the responsibility for providing with the cost/estimate.
• Patients have the right to be informed of their rights and the hospital rules and regulations that apply to their conduct as patients.
• Patients have the right to participate in the decision making on the plan of care selected for them.
• Patients have the right to refuse the recommended treatment or plan of care to the extent permitted by law and to be informed of the medical consequences of this refusal.
• Patients have the right to privacy, including their medical records.
• Patients have the right to see their Medical Records with the permission from the treating doctors and Hospital Administration.
• Patients have the right to give consent to or decline to participate in any research studies or human experimentation affecting care and treatment.
• Patients have the right to be explained before he / she gives consent for anaesthesia, blood and blood product transfusion or any invasive / high risk procedure / treatment.
• Patients and their families have the right to lodge a complaint and also to know the complaint redressal procedure. For any complaint / suggestion, please call: 9830172543.
• Patients with language constraints have the right to have an interpreter. Patients should be spoken to in simple terms.
• Patients have the right to be informed about what to do in case of emergency.
• Patients have the right to know about other medical options and also about new developments pertaining to their care as they occur.
• Patients and their families have a right to seek an additional opinion regarding clinical care. For any such issue, please call: 9831189280.
• Patients have the right to expect that within its capacity and policies the hospital will make reasonable response to the request of a patient for appropriate and medically indicated care service.

Patient’s Responsibility

• Each patient has the responsibility to inform the team accurately of his/her medical history, hospitalizations and medications. The best source of information the unit has concerning a patient’s health is the patient and the patient’s previous medical records.
• Each patient is responsible for respecting the rights of other patients / staff in regard to visitors, noise, smoking and anything that can be annoying to others. Thoughtful consideration is as much a responsibility as a right.
• Each patient is further responsible for making arrangements for the prompt payment of bills.
• Each patient is responsible for informing the Team / Consultant / Technician if he/she is unable to follow the instructions or finds them unclear.
• Patients are responsible for cooperation and compliance to diet restrictions, medications, and methods / prescriptions.
• Patients are responsible for following Hospital policies and procedures.
• Patients are responsible for careful use of Hospital supplies and property.
• Patients are responsible for valuable personal items brought to the Hospital.
• Patients are responsible for addressing their concerns and must raise questions which they might have about their care.
• Each patient is responsible for making known about his / her dissatisfaction in a courteous manner with any aspect of service provided.
• Patients are expected not to use abusive or profane language with other patients and staff.
• Patients are encouraged to give encouragement and support to other patients.