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IMPORTANT INFORMATION AND RULES FOR PATIENTS/ PATIENTS' RELATIVES

When admitting your patient at Ruby General Hospital for the first time, it is important for you to observe certain rules and regulations for the smooth functioning of routine activities and to enable us to deliver the best possible treatment to you/your patient.

Patients are admitted on both planned admissions as well as emergency admissions. Patient is first taken to the emergency, after assessing the condition and administering emergency medicines/treatment patient is shifted to Ward/Room/ICCU/ITU. It is expected from patient's relative to complete the formalities at the admission counter. Patient's relative/ Guardian should provide only right information and any earlier medical history/reports should be made available to our hospital authorities. One/two persons from the family may accompany the patient to Ward/Room/ICCU/ITU. All personal belonging of the patients should be taken by patients relative/ guardian at the time of admission or while shifting the patient to the Ward. Hospital authorities should not be held responsible for any loss/theft of personal belonging.

Kindly follow the other instructions as under :

Photo Identity Proof

  • Submit Photo Identity Proof at the time of admission (Voter id, Driving Licence, PAN card).
  • Incase of emergency admission kindly submit the Voter id, Driving Licence, PAN card within 24 hours

Visiting Hours

WARD - Morning: 10.30 AM to 11.30 AM & Evening : 5.00 P.M. to 7.00 P.M., Two visitors (with visiting cards) are allowed at a time. Children are allowed only on SUNDAY EVENINGS. ICU/ITU/CTVS : Two visitors (preferably family member) may be allowed between 6.00 P.M. - 6.30 P.M.

Briefing time for (ICU/ITU) Patients by Registrar

8.00 a.m. - 9.00 a.m. / 6.00 p.m. - 7.00 p.m.  / 10.00 p.m. - 11.00 p.m.

Deposit

1) For emergency/accident cases patients may be admitted for treatment without any advance deposit. However, deposit as stated above is to be made within 24 hours of admission.

2) Patients needing OT, has to pay the estimated surgical expenditure (Estimates can be collected from Dy. Manager Front Office) at least a day prior to the day of surgery.

3) Deposits should be made in Cash/Demand Draft in the name of Ruby General Hospital Ltd.

ICU/ITU

ICU/ITU bed charge includes Accommodation Charges, Nursing, Medical Service, Diet, Pulse Ox meter. . Equipments & ancillary charges, drugs, consumables, consultant fees, oxygen, etc. are charged extra.

Mode of Payment

Cash / Demand Draft / Debit Card / Credit Card

Billing

Intermediate bill can be obtained from Reception between 5.00 P.M. and 6.00 P.M. Detailed break - up can only be given at the time of final billing. For any query P.R.O. at Reception / Manager Front Office / Sr. Manager Front Office / General Manager Operations may be contacted. The list of charges of various services / items is available at Reception.

Refund

All refunds are made by cash between 12 Noon to 2.00 P.M. only from accounts department on weekdays except holidays.

Counting of days

Up to 12 Noon, 1 day is counted. If the patient is not discharged within 12 Noon, additional one day is counted.

Discharge

Patient will be discharged between 10 A.M. to 11.30 on weekdays and between 11 A.M. to 12 Noon on SUNDAY/HOLIDAY.

Collection of Report

Some reports may not be available at the time of discharge, for collection of reports, PRO may be contacted.

Medicines/ Drugs/ Disposables

These are to be bought by the patient party from our hospital pharmacy (except for patients in Enclave ward where everything is supplied by hospital) against the online requisition which is directly sent from the ward to the pharmacy. Medicines /consumables/ disposables used in operation are provided by the hospital. In Emergency cases, hospital may provide medicines, etc. and it is expected from the patient party to buy and replenish these within 12 hours.

Permission to stay In Hospital

For critical patient, 2 male family members may be allowed to stay in the hospital complex over night. A written permission should be obtained before 5.00 P.M. on the day of stay. No patient party will be allowed to stay in the hospital complex after 8.00 P.M. Patient relatives are not allowed to play cards or lie down within the hospital complex during the day or night. Hospital is not responsible for safety of luggage and belongings of patient/ patient party.

Private Sisters

Assistance from private sister if required by patient may be communicated to Nursing Superintendent in the form of a written application. Application may be submitted by 4.00 p.m. at NS's office every day. Private Sisters are availed depending on the availability and are billed accordingly.

Commitment of Expenses/ Packages

No commitment can be made regarding Expenses/ Packages. However, provisional estimates will be provided from time to time. To collect the estimates please contact Dy. Manager- Front Office.

Tips

'NO TIPS' should be given to any attendant of the hospital.

For Clarification Regarding Patient/ Hospital Services You may contact

  1. Public Relation Officer
  2. Dy. Manager Front Office
  3. General Manager Operations
  4. Nursing Superintendent
  5. Manager Front Office
  6. Dy Medical Directorr

Meeting with Consultant

Please contact Floor PRO or PRO at Reception  for meeting with any Consultant. You may also contact OPD In charge for the same.